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Regardless of industry, IT leaders must evaluate their actions before rolling out a new program, throughout the initial stages of the deployment, and after MFA has been fully implemented to ensure a smooth transition to MFA.Make sure that users who will be affected by the new MFA program are aware and prepared for the transition at least two weeks before it goes live. To ensure that the message is received, notify users multiple times, preferably via email and other channels. Attempt to include as much information as feasible in the communication without overloading the recipient.
Provide users with details on what to expect, how it will affect them, whether they will need to connect a personal device, and when the change will occur. Explain why the change is being made and whether consumers will be required to take any action before the distribution, such as downloading new programs. Selecting a robust MFA vendor with training resources is an excellent time to indicate that these will be offered during implementation.
Make sure to share all of the training resources one has the day before the MFA program is rolled out for the first time. Prepare the IT team to expect a spike in tickets due to the new MFA implementation, and make sure they are prepared to answer the most prevalent questions. IT teams must avoid adopting a ‘set it and forget it’ attitude regarding the MFA program once the rollout is complete. Suspicious login attempts, lockouts, and other issues that could be red flags must still be monitored by IT management. Choosing an MFA provider that allows IT staff to monitor behavior from a central dashboard goes a long way toward reducing threats. Organizations cannot afford to neglect cybersecurity in an increasingly digitally dependent world. Executing the correct protections in the workplace and properly teaching and training the personnel is an ever-evolving process.
Appropriately executing MFA will provide the staff a better awareness of their role in maintaining good security and may even inspire them to adopt more secure lifestyles in their personal lives. Using multi-factor authentication to protect the organization can provide peace of mind to both staff and customers and protect the data from the increasing number of dangerous hacks.