Inner Valor Inc.
The Go-to Providers of Physical Security

In the digital-first world we live in today, physical security is often overlooked due to the increasing attention given to cybersecurity. Nonetheless, it is imperative to protect IT infrastructure and servers that help run businesses smoothly while storing and managing critical information securely. Even though several tools and technologies such as gates, alarms, and video surveillance cameras are deployed to ensure physical security, the primary role of strengthening an organization’s security posture falls on the shoulders of the security personnel. And finding the best of both worlds is an easier task said than done.

Helping companies improve their physical security infrastructure with experienced personnel having years of security experience is Inner Valor, a leading corporate investigation and security consulting organization. The company provides clients with a seasoned team of professionals who assist its clients identify and safeguard against vulnerabilities in physical security, ensuring seamless travel even in high-risk environments and personal protection for executives and their families. “We are positioned in the security industry with a strong focus on customer service. Most of our management staff have a specialized background in law enforcement and military, helping us take a proactive approach to enhancing security. However, it is all done using our white glove service approach that goes beyond standard expectations,” states Joseph Metallo, the CEO at Inner Valor.

Unlike other security service providers, Inner Valor focuses on identifying every minute detail pertaining to a security threat and resolving those before they affect the overall functioning of the clients’ infrastructure. The company’s security personnel look into damages or unauthorized entries within the property along with safety hazards, such as potholes, dysfunctional lighting, irregularities in the functioning of elevators, or any other maintenance or customer service-related issues. The company advocates a concierge-type outlook in addressing security issues and handling clients on a more personal level, thus enhancing the overall customer service experience.

Inner Valor employs several technologies in scheduling, reporting, and communication, which are all done electronically using mobile applications. This allows for convenience in scheduling shifts, clocking-in, and clocking-out, and taking breaks. All of Inner Valor’s applications are GPS-enabled, which helps monitor the personnel’s correct location, especially while they are clocking-in. It prevents them from entering their log if they are away from the actual location, simultaneously notifying the supervisor about it. The company also offers a kiosk for the personnel to clock-in with advanced features of facial recognition. If an individual does not meet a certain level of recognition, the system either asks them to clock-in again or sends an alert to the supervisor about a suspicious attempt to log-in.

This, in turn, proves to be extremely beneficial in preventing buddy system clocking. Inner Valor’s security personnel perform regular patrols using mobile applications that are GPS-enabled so as to ensure they check all the checkpoints within a particular facility. This advanced application allows them to enter a user-friendly application at every checkpoint and register any security, parking or maintenance-related issues within it. Every checkpoint comes with a list of specific instructions, and only when an individual checks off all of those will they be able to complete their patrolling task. In case a security officer is at a different location from the stipulated checkpoint, it immediately reflects in the GPS reporting, which ultimately allows the company to ensure the quality of the checks and monitor the entire process with proper evidence. Personnel can also make audio notes and take pictures of any checkpoint where there seems to be an issue. In doing so, Inner Valor can keep clients informed about the location of a discrepancy, the estimated time of occurrence, and which security officer responded and dealt with it. The company also offers clients with monthly, quarterly, and annual reports, according to their preference, which entails extensive report statistics with graphical representations that further inform the clients about any existing trends in the threats that are taking place within their facility.

Inner Valor’s team has successfully catered to its clients’ needs, even in the wake of the COVID-19 pandemic. All of its management and team leaders have undergone COVID-19 tracing protocols and been certified from the John Hopkins University, making them familiar with all the important guidelines around the pandemic. This extensive knowledge has not only helped them instruct and teach their staff and team but also help in preventing the transmission of the virus during COVID-19 compliant concerts and events and at client properties. “From a customer service perspective, we have successfully combined our expertise in COVID-19 with our key principles of security to ensure there are no incidents in any of the events where we have delivered our security services,” adds Metallo.

In the years to come, Inner Valor will continue to strengthen its capabilities with regular benchmarking around the best practices within the security industry as well as other industry verticals to make its offerings more efficient and effective. The company is also looking to apply AI and other technologies to enhance its capabilities and improve customer engagement. “We are constantly piloting different programs and services for our clients. We are very forward-thinking and use a lot of analytics while focusing greatly on continual improvement and education,” concludes Metallo.