iCoreConnect
Connecting Compliance and Better Patient Outcomes

One month ago, a renowned healthcare institution faced a near-catastrophe owing to the Internet scourge: ransomware. The cyber attack left the doctors locked out from their server’s data including patient claims and other information. Perplexed by the reputational and monetary loss, the institution started considering a competent solution provider to avoid being subjugated in the near future. Having assessed the core capabilities, skills, and expertise available in the current marketplace, iCoreConnect was their obvious choice. Through their HIPPA compliant and ONC 2014 certified software, iCoreConnect delivered a system that allowed the healthcare institution to store and securely share their data.

In an ever-evolving digital age, including many new communication options, protecting the patients’ confidential health information is of utmost importance. Recognizing the cyber risks, the federal government continues to tighten its enforcement of HIPAA laws; leaving practices to deal with complicated compliance regulations. “Not only are the penalties for violations staggering but in extreme cases, these violations can be considered criminal acts and can lead to prosecution by the Department of Justice,” mentions Robert McDermott, president, and CEO, iCoreConnect. The firm’s iCoreExchange software allows dentist, patients, and other healthcare providers to communicate, collaborate and exchange medical records with 2048-bit encryption and collaborate with the assurance that they are in full compliance with all current federal laws. “iCoreExchange meets the federal government's five technical safeguards for HIPAA-compliant communication—Access Controls, Integrity, Audit Controls, Person or Entity Authentication, and Transmission Security,” adds McDermott. The software leverages direct protocol to endow a direct email address for the users to exchange data. The provided email address is not run on the public internet as the firm employs its own data centers. Every email received or sent through the HIPPA-compliant email is protected with micro tokenization which ensures the security of the data contained in the email.

iCoreExchange meets the federal government's five technical safeguards for HIPAA-compliant communication— Access Controls, Integrity, Audit Controls, Person or Entity Authentication, and Transmission Security

Through the system’s easy inbox interface, healthcare firms can exchange information seamlessly as it provides the option to use the HIPPA compliant and non-HIPPA emails simultaneously. The product integrates seamlessly with most practice management, imaging, and messaging systems—making it highly user-friendly. “As iCoreExchange is cloud-based, it eliminates the requirement to purchase additional hardware and pay high IT costs,” says McDermott. The system also stores six years of email data to provide an audit trail for the supervisory authorities. Not only does the system comply with the HIPPA needs, but it also provides a referral network which can be used by doctors to deliver better patient outcomes.

iCoreConnect’s encrypted systems are backed up by its highly-engaging customer support. When a customer goes live on its system, the firm dedicates a certified trainer for training and questions as well as live support. “We provide this service free of cost with an aim to make our clients understand all the implementations and integrations present in the system,” states McDermott.

Considering its ascension to success in the healthcare landscape, the firm also provides a similar system for the legal, financial and real estate industries. Named iCoreSecure, the system helps lawyers to send settlement agreements in an encrypted manner and ensures compliance with Sarbanes-Oxley, and Gramm–Leach–Bliley Act (GBLA). The firm’s penetration into diverse ecosystems will—according to McDermott—dictate the firm’s journey ahead. “We have a few acquisitions lined up which will enhance our software in the next couple of years,” concludes McDermott.