November - 2019ENTERPRISE SECURITY| | 19services for service providers to help kick start the process of identifying critical security flaws within their customers' critical IT infrastructure. "Collabrance starts with a risk assessment that unveils all the potential risks in the client's infrastructure that might lead to backdoor cyber activity. After running the risk assessment, we make use of all the essential tools and expertise for securing the software assets effectively," adds Kerns. Collabrance also adds to their clients' technology portfolio, services such as endpoint detection and response that integrates with the SIEM and SOC services, and dark web monitoring that can prevent domain theft. To offer enhanced customer satisfaction, Collabrance provides an all-inclusive MSP service desk and Network Operations Center (NOC) along with its offerings that is based at their headquarters in the Midwest. As an extension of a service providers' team, Collabrance customizes its private-label program and offers a live-answer service desk to improve the end-user experience further. The company's unique way of structuring its team and ticket escalation process helps bring a highly personalized experience for service providers' end-user customers. "Our live-voice help desk is one of the unique aspects of our offerings. Through this we are able to be responsive and timely to end-users' IT needs. Our technical team answers the queries raised by the end users without any hold queues or automated attendants," states Kerns. As a result, the Collabrance service desk and NOC actively maintains an average of 97 percent customer satisfaction rate. With such robust IT services, Collabrance is on a mission to set new industry standards to help service providers capture more opportunity and enhance protection of their end-user customers' data and information. As an ongoing process, the company aims to continue designing advanced cybersecurity offerings that enables MSPs to scale their business faster and most importantly, help keep their end user customers better secured. ESOur live-voice help desk is one of the unique aspects of our offerings. Through this, our technical team answers the queries raised by the end-users without any hold queues or automated attendantsFor more information visit: www.collabrance.com
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