MAY - 2021ENTERPRISE SECURITY| | 19Pronet always focuses on customer satisfaction following the 4Rs principles: Relationships, Referrals, References, and Reputation. Providing exceptional services, taking on difficult projects, working with the best mechanics and engineers in the market has helped Pronet capitalise on the client trust built through all those years and build a respectful brand name.Taking A Snip Into How Pronet WorksAssessments and specific screening questions during the onboarding process are critical for Pronet engineers to understand their systems and business operations before executing a project or a service design. During the process, the company takes clients' budget and workforce constraints into account, so they don't oversell or overpromise. "This methodology values most of our customers. As a result, we expand our client base using word of mouth, for which we are more than proud, in addition to our marketing efforts and I am very happy to say that all the customers are satisfied to work with us over the years," adds Dimitris. Pronet also advises on ways to maintain and manage the security solutions without the need for extensive external support. Last but not least, Pronet workforce keep on getting the latest trainings and certifications on multiple technologies to handle numerous aspects of a project with relative ease efficiently. Not stopping there, Pronet offers 24x7 support to its customers regarding the services it provides adding extra value to its client partnerships. To achieve this, the company has a keen and well-organized support team to handle clients' questions working closely together making sure support incidents are quickly resolved. In a bit more detail, all the queries are divided into various escalation levels depending on the expertise required to solve them to get the best and most efficient resolution.Forging such a comprehensive service offering with its extensive Fortinet expertise, Pronet has expanded its project delivery among 4 continents, in 35 countries ranging from the far-east of Asia to U.S. Most recent projects Pronet has very recently delivered a large-scale SD-Wan project, based on Fortinet products, including 300+ locations across the EMEA region, within 6m period. If you wish to find more, contact Pronet today.What the Future HoldsMoving ahead, Pronet aspires to expand the use of Fortinet's SD-WAN that creates a great value for more specific industries like the Maritime since the use of this technology creates highly secure and flexible networks for its clients. The company had also developed skills and methodologies to deliver OT security solutions and projects in Energy, Food and Beverage and Maritime industries, revolve around the specific requirements of Industry 4.0. "We will double our capabilities in the coming years to ensure the best network security for clients and further strengthen our Fortinet partnership" concludes Dimitris. ESWe have been a topFortinet partner for the last 15 years and always succeeded in proving to our customer the value with secure and reliable solutions, supported by our own very certified technical teams. Pronet is and will be customer driven and focused on solutions that works
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