| | APRIL - 2019ENTERPRISE SECURITY8As artificial intelligence (AI) moves from consumer to business uses, companies will face significant challenges. Here are some guidelines for adopting AI technology in your company.Over the past several years, AI has moved from a research curiosity hotly debated in academic circles to a topic that is widely discussed by national governments, international bodies, and the boards of numerous companies. Consumer adoption of AI in its various forms, ranging from book and movie recommendations to voice assistants and chatbots, is moving rapidly. As a result, companies focused on direct-to-consumer products--whether they are physical assets or informational--are leading the charge in AI adoption.However, as AI transitions from B2C products to B2B or B2B2C products, enterprises must deal with significant challenges. This article outlines some of the key challenges faced by companies that are adopting AI for their business customers. We recently conducted a survey of CEOs and their top challenges in adopting AI. More than three-quarters were concerned about increased vulnerability and disruption to their businesses from AI solutions. A similar percentage felt that there is a significant risk due to bias and lack of transparency from AI, and they stressed the need for AI governance. As enterprises decide to adopt--or at least experiment with-- AI, they are faced with additional challenges. 1. Where should you start?Different departments in an enterprise are approaching AI from different directions. CIOs and COOs often come to AI, especially natural language processing (NLP) and machine learning (ML), after they have implemented robotic process automation (RPA). Business executives in different functional areas--marketing, sales, product development, operations, customer service--arrive at AI from an advanced analytics perspective, moving from predictive to prescriptive and cognitive analytics. Chief data officers approach AI from the world of data warehouses and big data architectures. By Dr. Anand S. Rao, Global AI Leader, PwCEnterprise AI: How to Meet the ChallengesIn My Opinion
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